Frequently Asked Questions

It is free to create an account with us. All medical visits are a flat fee of $59.99. If you have a discount code, you may use it within its activated period. There are no hidden fees.

We provide service to all 50 states of the United States.

We do not bill insurance companies at this time. Our model is designed to be straightforward and accessible, avoiding the complexities often associated with insurance billing. This helps keep our costs transparent and manageable for all our patients.

We provide refunds only if we are not able to provide you with a treatment plan.

We can arrange for a chat, phone consultation, or a video visit if the provider feels it’s necessary. There are no extra fees for these “step-up” visits.

Absolutely! You can request a doctor’s excuse note with every visit at no extra cost.

Anyone over 18 can create a free account. You can also add minor children as dependents to your account. Visits for minor children must be completed by a parent.

You can complete an online visit at any time. Our providers will respond during our business hours from 7 am to 7 pm PST.

Each visit takes about 5 minutes to complete.

MyInstantMD specializes in treating a wide range of common medical conditions. Our platform allows you to receive treatment for ailments such as colds, flu, sinus infections, UTIs, and more, right from the comfort of your home. Simply complete an online assessment, and we’ll provide you with a personalized treatment plan.

Absolutely! Our platform is designed for your convenience, allowing you to submit a request for an evaluation anytime, anywhere. If you submit your information after business hours, it will be reviewed first thing the next business day.

Once you submit your information, a qualified provider reviews your case and formulates a treatment plan tailored to your specific needs. This plan will be available in your patient portal, usually within an hour, and you will
receive an email notification once it’s ready.

You have 24 hours to send messages directly to the provider via our platform if you have any questions or need further clarification about your treatment plan. Our goal is to ensure you feel fully informed and comfortable with your care.

If your treatment plan includes a prescription, you can select a pharmacy of your choice directly through our platform. We provide a list of local pharmacies based on your current location to make it easy for you to choose where to send your prescription.

MyInstantMD is ideal for non-emergency medical conditions. If you have a medical emergency, we advise you to visit an emergency room or call emergency services immediately. Our platform is here to provide quick and effective treatment for less urgent medical needs.

We prioritize your privacy and the security of your information. Our platform uses advanced encryption and follows strict privacy laws to ensure that your personal and medical information remains confidential and secure at all times.

Yes, MyInstantMD can be used for minors under the supervision of a parent or guardian. You can create an account for your child and complete the assessment on their behalf to receive appropriate medical care for them.

We strive to make our services as accessible as possible, accepting various forms of payment including major credit cards. All payments are processed securely through our platform.

MyInstantMD offers a convenient, affordable, and quick way to receive medical care without the need to travel or wait in line. It’s ideal for busy individuals, those who prefer the comfort of their home, or when you find it challenging to fit a doctor’s visit into your schedule.

MyInstantMD is designed to treat a variety of common medical conditions conveniently and efficiently. If you’re dealing with non-emergency issues like seasonal allergies, minor infections, or other similar ailments, our platform is a great choice. For more complex or serious conditions, a physical visit to a healthcare provider might be more appropriate.

During the online assessment, you’ll be asked to provide details about your current symptoms and medical history. The questions are straightforward and designed to gather enough information to provide a personalized and effective treatment plan. It’s quick, easy, and can be done from anywhere at any time.

Currently, providers are assigned based on availability to ensure that you receive timely care. All our providers are qualified and dedicated to delivering high-quality medical advice and treatment plans.

If you require a follow-up after your initial consultation, you can easily submit a new evaluation request through our platform. Our providers are here to ensure your health concerns are adequately addressed, and continuing care is an integral part of our service.

Yes, MyInstantMD provides comprehensive support resources. If you have any questions about navigating our platform or need assistance with your account, our customer support team is readily available to help. We aim to make your experience as smooth and stress-free as possible.

You may submit a request to be evaluated for your medical condition anytime. Our providers will review these requests from Sunday through Friday from 7am-7pm. We are closed on Saturdays to observe the Biblical Sabbath. To learn more about how the Sabbath is a blessing of rest for everyone, please visit www.sabbathtruth.com